Sometimes, you might mistakenly send money to the wrong person, agent, Paybill or Till number via Safaricom M-PESA. However, there are a few ways to reverse such transactions and retrieve your money.
It’s worth noting that if the recipient has already withdrawn the money by the time you reverse the transaction, it won’t be possible to recover it.
1. Reverse Mpesa By Sending SMS to 456
To request a reversal on transaction 456, please follow these simple steps:
1. After completing the transaction, copy the entire message related to the transaction.
2. Send the copied message to the number 456.
3.You will receive confirmation from “Reversal” once the reversal request has been initiated. An update will be provided within 2 hours.
4. Keep an eye on your messages for an update from “Reversal” on the status of the reversal.
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2. Reverse By calling Safaricom Customer Care 100 or 200
If you need to contact Safaricom Customer Care, you can dial 100 if you are a prepaid customer or 200 if you are a postpaid customer. Once you connect, follow the instructions and wait for a Customer Care agent. For faster assistance, send the MPESA transaction message to 456 before calling Safaricom Customer Care.
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3. Reverse Mpesa Using Hakikisha
Hakikisha is a service available to M-PESA customers that enables them to confirm the recipient’s name and/or number before completing a transaction. This service is accessible to all customers, regardless of their handset. By using Hakikisha, customers can ensure that the intended recipient’s information is correct, thereby avoiding the possibility of losing funds by sending money to the wrong person.
Hakikisha enables sending money, depositing and withdrawing from M-PESA agents, paying bills, and making payments to M-PESA merchants and paybills. Customers can use Hakikisha to confirm various details depending on the transaction, such as the recipient’s name and number, transaction amount, transaction cost, M-PESA Agent number, name and deposit amount, partner name, paybill number, account number, and transaction cost.
Overall, Hakikisha is a useful tool that enables M-PESA customers to verify transaction details before transferring funds, which ultimately helps to prevent unintended financial losses.
4. Reverse Mpesa By Visiting an Mpesa Agent
If you mistakenly send money to the wrong person, you can get assistance from an MPESA agent to recover it. To prove ownership of the MPESA account, you will need to produce the National ID card that you used to register for the account. Additionally, you must show the transaction message to prevent impersonation and theft.
After verifying your identity and the transaction details, the MPESA agent will call Safaricom to request a reversal of the transaction to recover your money.
5. Request for M-PESA reversal by Chatting with Zuri
To request for an M-PESA reversal from Zuri, Customers can save Zuri’s number – 0722000100
1. Go to Whatsapp and type “Hello” to start the conversation.
2. Zuri will respond with our privacy policy, which we encourage you to read.
3. Zuri will provide you with several options to choose from, such as Manage Subscriptions, M-PESA Help and Reversal, Loans and Savings, Tunukiwa, etc.
4. Select option 2 – M-PESA Help and Reversal.
5. Choose option 1 – Reverse.
6. You will be asked to type in the M-PESA transaction code or copy and paste the entire message as the message.
7. Confirm your phone number.
8. You will be asked to authenticate your M-PESA details by entering your M-PESA PIN to confirm your ownership of the number.
9. You will receive a notification on WhatsApp that your reversal request has been received, and an update will be shared soon.
10. The recipient will be contacted for consent before the reversal is completed.
6. M-PESA reversal on using mySafaricom APP
If you want to request an M-PESA reversal on the mySafaricom app, please follow these steps:
- The customer must initiate the transaction themselves using the mySafaricom app.
- After completing the transaction, tap on the “Reverse transaction” icon.
- A prompt will appear to confirm the reversal request.
- Once confirmed, you will receive a notification that the reversal request has been received for processing. You should receive feedback within 2 minutes.
- You will then receive a message from “Reversal” indicating that the reversal request has been initiated.
- The recipient of the original transaction will be contacted, and you will be provided with feedback within 2 hours.
- Please check your messages regularly for updates from the “Reversal” header.
Note that it’s important for the customer to initiate the transaction themselves using the mySafaricom app. If you have any questions or concerns, don’t hesitate to contact customer support.
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